PITSS.CON Error – ‘Cannot read the disk id 304500! non-ORACLE exception’

Oct 9, 2012

If you try to log onto PITSS.CON using either MIG or any of the PITSS users and you receive the following non-ORACLE exception when starting PITSS.CON:
image
PITSS.CON will close. PITSS.CON is having a difficult time accessing the PITSS.CON related DLLs:

  • AutoVol.dll
  • PitssFileDialog.dll
  • pitss_vc.dll
  • statistics.dll

To fix the problem, you can follow these steps:
Windows:

  1. Go to C:\Windows\system32
  2. Copy all four dlls
  3. Paste them to %ORACLE_HOME%\bin
  4. Retry PITSS.CON (close all open browsers first). The error should not appear.

Linux:

  1. Open an SSH window (PuTTY) as root
  2. cd /usr/lib64
  3. Give 777 permissions to the four dlls (Example: chmod 777 AutoVol.dll)
  4. Retry PITSS.CON (close all open browsers first). The error should not appear.

NOTE: If you happen to get this error also when you try to load modules into PITSS.CON in Module Handling, please see https://pitss.com/us/2012/10/09/pitsscon-non-oracle-exception-error/ for more information.

NOTE: New installations of PITSS.CON are not recommended in Linux. PITSS.CON should be installed in a Windows environment.