Oracle WebLogic Services - PITSS America, LLC

ORACLE WEBLOGIC SERVER & DATABASE SUPPORT

Ensure that Your Oracle Infrastructure is Properly Configured and Reliable

Are you looking for an experienced partner for first and second-level support on your Oracle infrastructure?

More productive applications through the Oracle expertise of the PITSS support team!

Transparent

Defined scope of services at a predictable cost

Reliable

Quick clarification of issues and problems for continuous operation of the applications

Scalable

Scope of services to suit your environment

Efficient

Competent technical support

Proactive

Avoid problems rather than resolving them through targeted monitoring

Economical

Fair cost for highly skilled support services

To the Point

You want for your critical Oracle infrastructure:

  • Continuity and productivity of your IT systems
  • Fast response times within the SLA (Service Level Agreement)
  • Competent error handling with ITIL-oriented incident handling
  • Seamless integration of support services into your existing infrastructure
  • Reduced operating costs

Why Choose PITSS?

As a longtime and experienced Oracle Gold Partner we offer top support for the smooth operation of your Oracle WebLogic Server and Oracle Database (24/7 on request). Whether by telephone or electronic inquiries, PITSS employees react to the different access options and interfaces and provide  the high level of expertise and professionalism in the shortest possible time. Through automated monitoring with our advanced tools and proactive monitoring (checking the log files) your IT system is optimally secured.

Scope of Services

The Oracle WebLogic services for servers and databases includes:

      • Optimal infrastructure
      • Ticket System
      • A remote basis
      • Automated Monitoring
      • Push notification
      • Hotline call
      • Response within 2 hours
      • Optional Services
      • Adhoc support for how-to questions
      • Complete patch and release management
      • Support for patches and releases
      • Manually check the log files
      • Predictable services related to WLS & DB
      • Kick Off
      • Recording and documentation of infrastructure
      • Establish monitoring and communication systems

Prices for basic and expansion packages depend on the number of users, database and WebLogic Server instances, SLA parameters, and other company-specific factors.

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