Customer Success Story

PITSS inspires Merck with modernization expertise.

With a 350-year history and around 50,000 employees, Merck is one of the world’s leading science and technology companies. Merck’s ambition is to further develop technologies that enrich life, from biopharmaceutical therapies for the treatment of cancer or multiple sclerosis, to pioneering systems for scientific research and production, to liquid crystals for smartphones or LCD televisions. Research and development is at the heart of the company.


Full business process support


Simplified and easy to maintain


High security standards met

For this most important area, which has made Merck a key player in the pharmaceutical and chemical industries worldwide, the long-established company from Germany sets the highest standards of quality and safety.

This also applies to the entire IT infrastructure, which must perfectly support all business processes for research and development. For an upcoming migration of the laboratory information and management system from PL / SQL to Java and Oracle ADF, Merck required a state-of-the-art application and user experience.

Merck required an application that was optimized, simplified, and easy to maintain. In addition to first-class technology and consulting expertise, Merck required high standards of security and commitment in project implementation.

PITSS began with a comprehensive analysis of the applications and systems, and carried out intensive assessments with the specialist department. The result was a tailor-made Oracle ADF migration timetable, which convinced Merck. PITSS was able to successfully implement the plan, impressing the enterprise.

The project was successful in every aspect. PITSS clearly understood our requirements and implemented them very well and introduced creative ideas. The project team consisted of competent and experienced experts who were involved from start to finish. All milestones were met and the delivered solution was of excellent quality.

Dr. Heike Bartsch

Business Partner Project Manager Research & Development, Merck

It was fun to work with Merck’s colleagues to tackle all infrastructure and architectural challenges. We’re proud of the new interface, which not only looks pretty, but is much easier to understand and use. The feedback from Merck – from the project leader to the end user – was outstanding. That’s always our goal and motivation.

Magdalena Serban

Head of R & D, PITSS GmbH

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